Job Responsibilities (ranked in significance):

• Company Values:  Ensures all company values are adhered to and promoted.  This would include leading by example and participation in employee recognition programs.
• Sales Performance:  Achieves or exceeds all defined sales performance objectives (revenue, margin, turnover). 
• Sales Process:  Follow up on leads and referrals promptly and effectively.  Spend majority of time with customers, in the office or in the field as appropriate.  Have specific targets and processes for customer acquisition, development, and retention, possibly including focus on specific geographic territories.  Conduct professional sales presentations, including equipment demos, ensuring the customer has accurate and pertinent information for their needs.  Ensures excellent aftersales experience with delivery and initial experience.
• Sales Operation Excellence:  Ensures all paperwork is completed in a timely, accurate, and professional manner.  This would include trade appraisals / descriptions, contracts, warranties, and wholegoods sales tickets.  Pictures of equipment must be timely with high quality for internet postings.  Assist other sales people with trade valuations and product information.  Be technically proficient on all sales tools, both the internal information systems, as well as vendor sites for information.
• Customer Satisfaction:  Ensures high level of customer satisfaction as measured by customer surveys and ongoing customer contact.  Take effective action to resolve any customer issues that occur.  Ensure all commitments made to customers are satisfied including requests for information, delivery of product or anything committed for another employee to execute (i.e. Parts,  service).
• Communications:  Ensures good communication within location, and with other locations / employees.
• Facility Standards:  Ensure a clean office, clean desk, and clean company vehicle.  Assist the Store Manager, Location Assistant, and other employees in keeping a clean and safe facility.  Assist with literature racks and showroom displays as needed.
• Compliance: Comply with all trucking regulations and vehicle inspections and mileage logs as required.
• Employee Development:  Continuously learns and applies new skills, strategies, and techniques.  Willing to cross train in other aspects of dealership. Develops and maintains a high level of product, market, and industry knowledge, including both equipment and precision farming.  Work with supervisor to have an ongoing development plan including both instructor-led and web-based training opportunities.
• Marketing Activities / Community Relations:  Assist with store-led marketing activities, events, and promotions as needed.  Maintain a professional and contributory status in the community.

Requirements:

• Previous sales experience highly preferred
• Minimum 3 years’ experience in an equipment dealership highly preferred
• Bachelor’s degree highly preferred
• Knowledge of consumer, agricultural and construction equipment required.
• Solid analytical, sales process, financial, and problem solving skills required
• Strong communication and interpersonal skills with individuals at all levels of the organization
• Expertise with computer systems, including MS office and internet-based applications
• Ability to work extended hours during the week and on weekends
• Ability to travel to company meetings and training events as needed
• Acceptable Motor Vehicle status, with current driver’s license, and ability to operate motor vehicle

Benefits include:

• Medical/Dental/ Vision Coverage
• Health Savings Plan
• Life and Disability Insurances
• AFLAC
• Flexible Spending Account
• 401K Match and Profit Sharing
• PTO-Personal Time Off
• Paid Holidays (6)
• Bereavement Pay
• Wellness Plan
• Uniform Shirts

The Technician is responsible for performing both basic and complex diagnostics on agricultural, construction, and consumer equipment, and performing repairs and maintenance on both customer-owned, or dealer-owned, equipment. He/she is responsible for good customer communication as needed, ensuring a clean and safe work environment, continually developing technical skills with evolving products, and performing work in the shop and at customer’s sites as required.

 Job Responsibilities (ranked insignificance):

-Company Values: Ensures all company values are adhered to and promoted. This would include leading by example and participation in employee recognition programs.

-Service Diagnostics: Performs basic/complex diagnostics on agricultural / construction and consumer equipment, determining what repairs are needed and/or recommended for future attention/maintenance. This can be for either customer-owned equipment located at the shop or at the customer’s site, or dealer-owned equipment (inspections).

-Service Repairs: Performs repairs on above equipment (electrical, hydraulic, mechanical, diesel) as requested by manager. Accountable for performing quality work and attaining stated goals for efficiency.

-Service Training / Development: Participates in all requested job-related training and development, as well as taking an active interest in improving skills with other training programs.

-Service Paperwork: Completes all reports and forms for service operations in a timely and accurate manner. This would include inspection reports, warranty comments, work orders, etc. Uses manufacturer web based diagnostic tools as appropriate. Uses computers/tablets for data entry as required. Ensure the manager is aware of any issues/surprises which can impact customer billing or satisfaction. Ensures accurate timekeeping for job costing.

-Equipment and Tools: Maintains good condition and cleanliness of company vehicles inventory, tools, and equipment, including return of tools to storage areas.

-Safety: Follows all company and common-sense safety policies, while using all required personal safety equipment. Ensures a safe work environment in his/her bay; reports any issues in bay or other service work areas to manager for follow-up.

-Teamwork: Works collaboratively with other technicians, parts, and sales personnel. Mentors Service Technician Apprentices and junior Technicians as able. Works afterhours (daily or weekend) as required.

-Communications: Ensures good communication within location, and with other locations/employees. Communicates appropriately with customers and conveys any operational issues to the manager.

 Requirements:

-Technical degree in Agricultural, Diesel or Construction Mechanics, or High School Diploma or GED with 4 years of experience in service operations.

-Proven knowledge of methods, materials, tools, and techniques used in the repair of Ag / Construction / Outdoor power equipment

-Outstanding knowledge of mechanical, electrical, and hydraulic systems.

-Owns mechanic tool set appropriate for the work required.

-Excellent skills in operating vehicles and equipment used in service shops (diagnostic equipment, forklifts, hydraulic lifts, etc.)

-Excellent communication and customer relationship skills

-Expertise with computer systems, including MS office and internet-based applications

-Ability to work extended hours during the week and on weekends

-Ability to travel to company meetings and training events as needed

-Ability to lift 75 pounds as required without assistance

-Acceptable Motor Vehicle status, with current driver’s license, and ability to operate motor vehicle

Benefits include:

Medical/Dental/ Vision Coverage

Health Savings Plan

Life and Disability Insurances

AFLAC

Flexible Spending Account

401K Match and Profit Sharing

PTO-Personal Time Off

Paid Holidays (6)

Bereavement Pay

Wellness Plan

Uniform jeans & shirts